Thomas FX offers a 30-day limited warranty on the used equipment that it sells.
The used special effects equipment we sell is thoroughly cleaned and serviced before it is shipped.
Since we know our used professional equipment is in good working order before leaving our shop, we offer a limited 30-day warranty. However, if the new owners abuse, neglect, or tamper with equipment, warranty coverage is void. Warranty coverage is also void in the event that the equipment is not used in the proper manner, or under the proper operating conditions. For example, failure to use the approved fluids voids our warranty, as does operating electrical equipment in the rain.
New equipment sold by Thomas FX comes with the manufacturers one year limited warranties.
In the unlikely event that you do experience difficulties with equipment purchased from us, it is a customer's sole responsibility to notify us of the issue within the proscribed warranty period so that we can assist with the resolution of your issue in a timely manner.
We have found that most issues arise from operator error, and a short call to our Operations Manager can resolve matters quickly.
Unfortunately, if someone encounters a technical problem and does not notify us during the warranty period. and they have not used the approved fluids recommended for the equipment, AND they have tampered with the equipment, there is nothing we can do to help.
We do what we can to support our customers, but if they are not willing to use equipment within recommended technical parameters, and if they are dishonest or abusive as we try to help them. we cannot do anything more.